Privacy policy

Last Updated: February 10, 2026

The Raw Carrot is committed to protecting the privacy of our website visitors, supporters, customers, partners, and community members. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario laws, and other regulations.

By using our website, you agree to the terms of this Privacy Policy.

1. What Is Personal Information?

“Personal information” means any information that can identify you as an individual. This includes your name, email address, mailing address, phone number, IP address, and any other information you provide to us.

2. Information We Collect

a) Information You Provide Voluntarily

You may provide personal information when you:

  • Sign up for our email newsletter

  • Make a donation

  • Register for events or webinars

  • Contact us through a form or email

  • Apply to work or volunteer with us

  • Complete surveys or submit stories/testimonials

Collected information may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Donation details

  • Purchase information

  • Any message or other information you choose to share

We do not create user accounts on our website, and we do not collect mobile phone numbers for text messaging campaigns.

b) Information Collected Automatically

When you visit therawcarrot.com, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on our site

  • Referring website addresses

We use Google Analytics to analyze website usage and improve content. This information is aggregated and does not directly identify you. You can opt out using the Google Analytics Opt-out Browser Add-on.

c) Cookies and Tracking

Our site uses cookies and similar technologies to:

  • Ensure the site functions properly

  • Analyze site usage

  • Improve user experience

  • Support e-commerce functionality through Shopify

By continuing to use our website, you consent to our use of cookies. You can adjust your browser settings to refuse cookies, though some functionality may be affected.

3. How We Use Your Information

We use personal information for:

  • Sending newsletters and updates (with your consent)

  • Responding to inquiries and requests

  • Processing donations and issuing charitable tax receipts for donations

  • Managing event registrations

  • Improving our website, communications, and programs

  • Communicating about our mission, programs, and impact

  • Meeting legal, accounting, and regulatory requirements

We only use your information for the purposes for which it was collected, unless otherwise permitted or required by law.

4. Email Communications (CASL Compliance)

We comply with Canada’s Anti-Spam Legislation (CASL):

  • Marketing emails require express or implied consent

  • Every email contains an unsubscribe link

  • You can withdraw consent at any time by clicking “unsubscribe” or contacting us directly

5. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers who help us operate our services, including:

  • Stripe – secure payment processing for donations and purchases

  • Bloomerang – donor management and email communications

  • Shopify – online store platform and order processing

  • Google Analytics – website usage analysis

These providers are only given the information necessary to perform their services and are required to safeguard your information. Some providers may store or process data outside of Canada, where local laws may apply.

6. Safeguards

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse. While no method of transmission over the internet is completely secure, we use reputable, secure platforms and industry best practices.

7. Retention of Information

We retain personal information only as long as necessary for the purposes collected and to comply with legal and regulatory requirements, including CRA obligations for charitable donations. When no longer needed, information is securely deleted or anonymized.

8. Your Rights

Under Canadian privacy law, you may:

  • Request access to personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for certain uses (subject to legal or contractual restrictions)

Contact us using the information below to exercise these rights.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Donations and E-Commerce

  • We are a registered Canadian charity (#71588 9150 RR0001).

  • Donations processed through Stripe are secure and encrypted.

  • Tax receipts are issued in compliance with CRA regulations.

  • Online product purchases are fulfilled through Shopify.

11. Accessibility

We aim to make our website accessible to all users, in line with Ontario’s AODA standards. If you encounter barriers or need information in an alternative format, please contact us.

12. Disclaimers

  • Nutritional or health-related information on the site is provided for general informational purposes only and is not professional medical advice.

  • Users should consult qualified professionals for personal advice.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted here with a new “Last Updated” date.

14. Contact Us

The Raw Carrot
Email: info@therawcarrot.com
Mailing Address: 164 Grand River St. N., Paris, ON N3L 2M6
Phone: (548) 885-1119
therawcarrot.com